TRADE ONLY SERVICE:
Cleansmart Ltd. is a trade only service – we supply business to business only, and do not supply goods direct to the general public.
We are here to hep and offer free support to our customers for any cleaning or equipment support related queries. At the time of writing, we have 3 staff members who have many years of experience working as professional carpet cleaners.
However, any products, information or advice offered by Cleansmart are intended for professional carpet cleaners who have attended a recognised training course. We can take no responsibility for any claims as a result of damage caused due to the use of Cleansmart supplied products. You are expected to use caution & your own judgement before acting on any information offered.
Once an order is placed on our website, you are directed to a secure payment page. You can then pay securely by credit or debit card. Cleansmart does not at any point have access to your credit card details when you pay online.
For orders made from the UK or the European Union, 20% VAT is added.
Chemicals and accessories
Orders for chemicals and accessories received before 1.30pm on working days (Mon-Fri, excluding public holidays) are normally processed same day and shipped by next working day courier. According to our courier service, around 98% of deliveries arrive next day. However, we can never guarantee next day delivery as we are always in the hands of the courier.
Airflex machine orders
Airflex machines are built-to-order with a normal lead time of around 7-14 working days. However, on occasion this lead time may be longer if we are particularly busy. If you require despatch more quickly, please contact our office before placing your order and we will see if it is possible to supply a machine within your required time frame.
Cleansmart will make reasonable endeavours to meet any delivery estimates but cannot accept any liability whatsoever for failure to do so.
Larger machines will need to be shipped to you on a pallet. If your machine order needs to be shipped on a pallet we will contact you to arrange a convenient day for you to receive delivery. There must be someone available at the delivery address to receive the delivery we have arranged with you.
Orders shipped overseas
- Check with the driver that the number of boxes is correct
- Check that the packaging is not damaged or wet
If the packaging appears to be damaged, wet or leaking
- Take photos before accepting the delivery
- Accept the delivery and let us know by emailing firstname.lastname@example.org
If you encounter any issues with missing, incorrect, damaged or leaking items, you must let us know on the day of the delivery by emailing email@example.com
DAMAGED, INCORRECT OR LOST MERCHANDISE CLAIMS
You may be required to complete a claim form in order for us to progress any claim we need to make with the courier on your behalf.
Orders received damaged
You must report all claims for goods that arrive damaged immediately and no later than 48 hours after delivery for us to open a claim on your behalf. It is important to check deliveries and inspect for any signs of damage BEFORE signing for the delivery. If the goods or packaging appears to be damaged, you must ensure that the courier driver takes a photograph showing the damaged packaging. You will also need to provide photographs of the damaged items and the packaging the items were delivered in. You must keep the original delivery box in case further evidence is required by the courier.
You must not use equipment if it arrives damaged, if you receive equipment damaged and it is returned to us in used condition, we reserve the right to treat the return as an in-warranty repair, which means we may repair the item and return it to you instead of replacing it.
Orders received incorrect
Please check your delivery for shortages or errors immediately upon receipt. Claims for damage, shortages or errors in shipment must be made within 48 working hours of delivery of the merchandise.
Orders received faulty
Please check all items and inform us of any faults within 7 days of delivery. Faults reported after 7 days will normally be treated as in-warranty repairs.
Orders not delivered
Claims for missing orders must be made within 7 days of the invoice date, or within 24 hours of the expected delivery date when we have provided a delivery date.
All Airflex machines are covered by 1 year manufacturer’s warranty which includes parts and labour. Machines can either be serviced or repaired at Cleansmart, or by a Cleansmart-approved third party repair company if more convenient. You must contact Cleansmart or the distributor you purchased the machine from in the first instance if an in-warranty repair is needed.
Airflex extractors are also supplied with a 5 year “machine housing warranty”, which covers the main waste tank, clean tank and motor housing plastic mouldings of the machine. If the defect occurs within 1 year of purchasing the machine, the “machine housing warranty” includes both parts and labour. If the defect occurs after 1 year of the machine purchase, the “machine housing warranty” covers the cost of the replacement part only and does not include shipping and labour. 5 year “machine housing warranty” is to the original purchaser of the machine and is not transferable.
The machine warranty covers all manufacturing defects, but does not cover issues caused by failure to follow the information in the user guide supplied with the machine. Please ensure you read, fully understand and follow the information in the user guide before using the machine.
Non Airflex machines
We provide a back-to-base warranty on all non-Airflex extractors, with parts and labour supplied free of charge for all approved warranty claims.
Spare parts purchased are supplied with a 90 day warranty which covers all manufacturing defects.
You must email us or fill in our website contact form to request a Return Number before returning any item. We cannot accept returned goods without a Return Number first being issued to you. You must then return the goods to us within 7 days of the Return Number being issued. When approved, refunds are issued minus any shipping costs we have incurred except in the case of the items that are received damaged or faulty.
Non machine orders
We will accept the return of goods that are no longer required within 14 days of the date of delivery or collection of the goods, excluding cleaning chemicals (we cannot accept cleaning chemical returns), and Special Order items (items we have ordered from another supplier on your behalf), which may not be cancelled or returned for credit. Items must be returned to us unused, in the original packaging and in re-saleable condition. To instigate a return, you must first email us or fill in our website contact form to request a Return Number – we cannot accept returns without a valid Returns Number.
For Airflex machine orders covered by our ‘The best portable carpet cleaner you have ever used or your money back’ offer, any claim for a refund must be made within 7 days of receipt of the machine. The machine must be returned to us in good condition, clean and undamaged. Any shipping costs we have incurred in processing your order, repair costs, or workshop time needed to clean the machine will be deducted from the refund total.
To instigate a return, you must first email us or fill in our website contact form to request a Return Number – we cannot accept returns without a valid Returns Number.
Aside from Airflex machines covered by ‘The best portable carpet cleaner you have ever used or your money back’ guarantee, Airflex machines are built-to-order to your bespoke specification and therefore may not be returned for a refund. We are happy to exchange the machine for a different Airflex machine if you find the machine to be unsuitable. The machine must be returned to us unused, clean and undamaged. Any costs we have incurred in shipping the machine, repairs that are needed, workshop time needed to clean the machine, or loss of value due to damage or previous use of the machine will be deducted from the credit note.
Orders may be cancelled prior to despatch without penalty apart from 1. Airflex machines, which are custom built to order, may not be cancelled once the machine has gone into production. 2. Special orders, where we have ordered an item from a supplier on your behalf, may not be cancelled.
ITEMS WE HAVE BEEN UNABLE TO RETURN TO YOU
Where we have advised that repaired equipment or any other item is ready to return to you, we reserve the right to dispose of the item if it still remains in our care 3 months after the date you were advised the item was ready to be collected or returned, or 3 months after the date payment was requested if a payment is outstanding.
Where machinery is purchased from a Cleansmart Distributor, the distributor is responsible for the provision of after-sales-service, maintenance, repair and the administration of any warranty claims.
Cleansmart Distributors are, as the selling agent, also responsible in full for the initial training of their customers in the correct use and application of Cleansmart products.
“CLEANSMART TRAINED TECHNICIAN” LOGO USE
Delegates who have successfully attended Cleansmart training may use the ‘Cleansmart Trained Technician’ logo as long as the delegate continues to conduct all business activities in an honest and professional manner. Permission to use Cleansmart logos may be withdrawn by Cleansmart for any reason at any time without notice.
Liability is excluded for the following with reference to all products, services and advice supplied by Cleansmart Limited:
1. All forms of damage and special damage founded in statute, tort (apart from death and personal injury) and contract law
including but not limited to consequential loss, loss of income and losses incurred in reliance of the contract.
2. As against a person dealing otherwise than as a consumer these terms and conditions exclude any implied term that Cleansmart Limited products and services will correspond with a description or a product sample.
3. Cleansmart Limited shall take all reasonable steps to ensure accuracy of technical information relating to products and services but
accepts no responsibility in contract, tort, statute or otherwise for any damages or injury arising directly or indirectly from any
act or omission whether or not caused by the negligence of Cleansmart Limited.
4. All equipment,
machinery, accessories, products, services and advice supplied by Cleansmart Limited is intended for professional and industrial use only.
Cleansmart Limited shall not be liable in any respect whatsoever for any delay in the performance of, or the failure to perform, any obligation pursuant to any order or contract as a result of circumstances beyond its control.
All transactions or disputes shall be governed by the laws of England under the jurisdiction of the English courts.
Cleansmart Limited Standard Terms & Conditions of Sale and other documents override any of the customer’s own terms and conditions. No additional terms, other
than by express written agreement by Cleansmart Limited, shall be incorporated into the contract of sale. Cleansmart Limited reserves the right to alter the whole or part of these terms and conditions without notice.