Terms

Making A Purchase

TRADE ONLY SERVICE:

Cleansmart Ltd. is a trade only service – we supply business to business only, and do not supply goods direct to the general public.

Any products, information or advice offered by Cleansmart are intended for professional carpet cleaners who have attended a recognised training course. We take no responsibility for any claims as a result of damage caused due to the use of Cleansmart supplied products. You are expected to use caution & your own judgement before acting on any information offered.

Businesses can order through the website or over the phone. We accept all major credit and debit cards. Remember to register to receive our free newsletter for regular special offers.

Once an order is placed on our website, you are directed to the Global Payments secure payment page. You can then pay securely by credit or debit card. Cleansmart does not at any point have access to your credit card details when you pay online.

For orders made from the UK or the European Union, 20% VAT is added.

CHEMICAL AND ACCESSORY ORDERS:

Orders for chemicals and accessories received before 2.00pm on normal working days (Mon-Fri, excluding public holidays) are normally processed same day and shipped by next working day courier. According to our courier service, around 98% of deliveries arrive next day. However, we can never guarantee next day delivery as we are always in the hands of the courier.

Cleansmart will make reasonable endeavours to meet any delivery estimates but cannot accept any liability whatsoever for failure to do so.

MACHINE ORDERS

The normal standard lead time is 7 working days. However, on occasion this lead time may be longer if we are particularly busy. If the machine is required sooner than this, please contact our office before placing your order and we will see if it is possible to supply a machine within your required time frame.

MACHINE DELIVERIES

Larger machines will need to be shipped to you on a pallet. If your machine order needs to be shipped on a pallet we will contact you to arrange a convenient day for you to receive delivery. There must be someone available at the delivery address to receive the delivery we have arranged with you. If there is no-one available to accept the delivery and your order is delivered to your property without a signature, the shipment is deemed by the courier to be ‘delivered’ at which point the goods become your responsibility. If you are not able to take delivery on the day we have arranged with you, you must let us know in the first instance and before the shipment is delivered so that we can attempt to arrange a different delivery date. We can accept no liability for machine orders that are lost, stolen or damaged after the point of delivery.

MACHINE WARRANTY

All machines are covered by 1 year manufacturer’s warranty which includes parts and labour. Machines can either be serviced or repaired at Cleansmart, or by a Cleansmart-approved third party repair company if more convenient to the customer.

Airflex extractors are also supplied with a 5 year “machine housing warranty”, which covers the main waste tank, clean tank and motor housing mouldings of the machine. If the defect occurs within 1 year of purchasing the machine, the “machine housing warranty” includes both parts and labour. If the defect occurs after 1 year of the machine purchase, the “machine housing warranty” covers the cost of the replacement part only and does not include shipping and labour.

The machine warranty covers all manufacturing defects, but does not cover issues caused by failure to follow the information in the user guide supplied with the machine. Please ensure you read, fully understand and follow the information in the user guide before using the machine. 

SPARE PARTS

Spare parts purchased are supplied with a 90 day warranty which covers all manufacturing defects.

DISTRIBUTOR RESPONSIBILITY

Where machinery is purchased from a Cleansmart Distributor, the distributor is responsible for the provision of after-sales-service, maintenance, repair and the administration of any warranty claims.

Cleansmart Distributors are, as the selling agent, also responsible in full for the initial training of their customers in the correct use and application of Cleansmart products.

DAMAGED, INCORRECT OR LOST MERCHANDISE CLAIMS

It is important to check deliveries and inspect for damage BEFORE signing for the delivery. If goods or packaging appears to be damaged either refuse the delivery or clearly write the word ‘damaged’ next to your signature when signing for the delivery and call Cleansmart immediately.

You must report all claims for goods that arrive damaged immediately to Cleansmart. You must also keep the original delivery box as a photograph may be required as evidence by the courier.

Claims for damage, shortages or errors in shipment must be made within 24 working hours of delivery of the merchandise.

Claims for missing orders must be made within 14 days of the invoice date or within 7 days of the estimated delivery date when we have provided an estimated delivery date.

The customer agrees to complete a claim form if required by the courier in order to process your claim. If you are required to complete a claims form, we cannot process your claim until we have received your completed claims form.

RETURNS

We will accept returned items that are damaged in any way up to 7 days from the invoice date. We do not accept returned cleaning chemicals. Special ordered items may not normally be cancelled or returned for credit. An administration fee may be charged on returns or order cancellations at our discretion.

You must contact our customer services department for a Return Authorisation number before returning any item. We cannot accept returned goods without a Return Authorisation number.

Non faulty goods returned for a refund must be returned within 7 days of the refund request being made in the original packaging and in good condition suitable for re-sale.

For ‘The best portable carpet cleaner you have ever used or your money back’ offer, any claim for a refund must be made within 7 days of receipt of the machine and the machine must be returned in good saleable condition. Any shipping costs we have incurred in processing your order will be deducted from the refund total.

“CLEANSMART TRAINED TECHNICIAN” LOGO USE

Delegates who have successfully attended Cleansmart training may use the ‘Cleansmart Trained Technician’ logo as long as the delegate continues to conduct all business activities in an honest and professional manner. Permission to use Cleansmart logos may be withdrawn by Cleansmart for any reason at any time without notice.

PRIVACY

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